Shipping
Do you offer worldwide shipping?
Yes, Bushman-Panoramic provides worldwide shipping, ensuring our products reach you wherever you are.
How long does delivery take?
Typically, delivery times range between 2 to 4 working days.
Are customs duties and import fees included in the product price?
No, customs duties and import fees are not included in the product prices and may be charged separately upon delivery.
How is shipping cost calculated?
Shipping costs are calculated at checkout based on your location and the weight of the items purchased.
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number to monitor your shipment's progress.
What should I do if my order hasn't arrived within the expected timeframe?
If your order hasn't arrived within the expected 4 working days, please contact our support team at sales@bushman-panoramic.com for assistance.
Do you ship to PO Boxes or military addresses?
Currently, we do not ship to PO Boxes or military addresses. Please provide a physical address for delivery.
What happens if my package is damaged during shipping?
If your package arrives damaged, please contact us immediately at sales@bushman-panoramic.com with photos of the damage, and we will assist you with a replacement or refund.
Can I change my shipping address after placing an order?
If you need to change your shipping address, contact us as soon as possible at sales@bushman-panoramic.com. If the order hasn't been dispatched, we will update the address for you.
Do you offer expedited shipping options?
Yes, expedited shipping options are available at an additional cost. You can select your preferred shipping method during checkout. Otherwise contact us.
Refund
What is your return policy?
We accept returns within 14 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. A 10% restocking fee ($15.00 minimum) will be charged to the transaction.
How do I initiate a return?
To start a return, please contact us at sales@bushman-panoramic.com. Once your return is approved, we will provide instructions on how and where to send your package.
Who covers the return shipping costs?
The customer is responsible for covering the return shipping costs.
What if I receive a defective or damaged item?
If you receive a defective or damaged product, please contact us immediately at sales@bushman-panoramic.com with photos and a description of the issue. We will assess the situation and, if approved, send a replacement or issue a refund.
Can I exchange an item?
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, contact us at sales@bushman-panoramic.com.
When will I receive my refund?
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
What if my refund is delayed or missing?
If you haven't received a refund yet, first check your bank account again. Then, contact your credit card company and bank, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at sales@bushman-panoramic.com.
Terms and Conditions
Where do you ship from?
All orders are shipped from
Bushman-Panoramic s.r.o.
Albrechtická 39C
794 01 Krnov
Czech Republic, EU
How long do I have to return items?
Returns are accepted within 30 days, subject to conditions, including a 10% restocking fee.
What payment methods are accepted?
Visa, MasterCard, American Express, Maestro, UnionPay, Bancontact, iDEAL, Shop Pay, Apple Pay, Google Pay, Bank transfer and PayPal are accepted for payments.
Can terms be changed?
Bushman-Panoramic reserves the right to change terms with prior written agreement.
Resellers
How can I become a reseller for Bushman-Panoramic products?
You can apply to become a reseller by contacting us directly at sales@bushman-panoramic.com
Do you offer wholesale pricing for resellers?
Yes, we offer competitive wholesale pricing for approved resellers.
Are there any minimum order requirements for resellers?
Minimum order quantities may apply, depending on the product. Please reach out to discuss your specific needs at sales@bushman-panoramic.com
Can resellers ship internationally?
Yes, our resellers can ship products internationally. Please contact us for more details about shipping and distribution at sales@bushman-panoramic.com.
Products:
HALO 360 LIGHT
What is the Halo 360 Light?
The Halo 360 Light is a compact and lightweight LED light made from aluminum with 755 lm full power designed specifically for 360° cameras, providing uniform illumination without shadows or hot spots.
How does the Halo 360 Light improve 360° photography and videography?
The Halo 360 Light ensures even lighting across all directions, reducing shadows and enhancing image clarity in low-light conditions. Giving you a chance to lower the ISO to improve video and photo quality.
Is the Halo 360 Light compatible with all 360° cameras?
Yes, the Halo 360 Light is designed to work with most 360° cameras and mounts easily to a variety of rigs.
What is the power source for the Halo 360 Light?
The Halo 360 Light is powered via a built-in rechargeable battery made from 2 cells 18650, providing extended runtime for professional use.
What brightness levels are available on the Halo 360 Light?
The Halo 360 Light has adjustable dimmer positions: 20, 40, 60, 80, 100%, allowing users to customize the lighting to their environment.
Can the Halo 360 Light be used outdoors?
Yes, the Halo 360 Light is designed for both indoor and outdoor use, with a durable construction for various shooting conditions.
What is the CRI rating of the Halo 360 Light?
The Halo 360 Light has a CRI greater than 95%, ensuring excellent color accuracy and vibrant, true-to-life colors similar to natural daylight.
Is the Halo 360 Light weather-resistant?
Yes, the Halo 360 Light features an IP52 rating, which means it is dust-protected and can withstand light exposure to water, like light rain.
Can the Halo 360 Light withstand heavy rainfall?
No, the Halo 360 Light is not fully waterproof, but it is designed to handle light rain or vertical water drops at an angle of up to 15°.
How well does the Halo 360 Light protect against dust?
The light is dust-protected with an IP52 rating, which helps prevent most dust from entering, though it is not completely dustproof.
Is the Halo 360 Light suitable for underwater shoots?
No, the Halo 360 Light is not fully waterproof and should not be submerged in water. It has an IP52 rating, meaning it is resistant to light rain and dust but not suitable for swimming or submersion.
How is the Halo 360 Light mounted?
The Halo 360 Light can be mounted using a standard 1/4-inch thread, making it easy to attach to tripods, monopods, and other camera rigs.
Does the Halo 360 Light work with VR setups?
Yes, the Halo 360 Light enhances VR content creation by providing even lighting without disrupting the immersive experience.
How long does the battery last on a full charge?
The battery life varies depending on the brightness level used, but it is designed to provide full power for over 60 minutes. We test each and every single light and we know that they actually last for over 90 minutes.
Can I use the Halo 360 Light for live streaming?
Yes, the Halo 360 Light is suitable for live streaming, providing consistent and even lighting throughout the broadcast, however you can’t charge the Halo 360 Light when it is turned on.
Does the Halo 360 Light come with a carrying case?
The light may come with a case depending on the package you select, ensuring safe transport and storage.
HALO BRACKET BUNDLE
What is included in the Halo Bracket Bundle?
The bundle includes the 2 Halo 360 Lights, 1 Bracket, 1 Spacer, 1 Magic USB cable, 2 USB-C cables, 1 travel bag.
Is the Bracket compatible with other lights?
Yes, the Bracket is designed to be versatile and can be used with various lights with standard 1/4” male and female thread, though it’s optimized for the Halo 360 Light.
Can the Halo Bracket be adjusted for different heights?
Yes, the Bracket is adjustable, allowing for different positioning based on your lighting needs.
Does the Halo Bracket Bundle come with a warranty?
Yes, it comes with a standard warranty to ensure your satisfaction with the product as goes for all Bushman-Panoramic products.
Can the Halo Bracket Bundle be used with other camera rigs?
Yes, the Halo Bracket is designed to be versatile and compatible with most camera rigs.
Is the Halo Bracket Bundle easy to transport?
Yes, the Halo Bracket is lightweight and compact, making it easy to carry for on-the-go shoots.
MONOPOD PRO BUNDLE
What’s included in the Monopod Pro Bundle?
The Monopod Pro Bundle includes the Monopod Pro, which is designed for stability and flexibility, 1 Tripod Pro, 1 Counterweight Pro, 3 Popeyes, 1 Ground Spike, 1 Spacer, 1 Monkey Clamp and 1 travel bag.
Is the Monopod Pro compatible with all cameras?
Yes, the Monopod Pro is compatible with most cameras with standard 1/4” female thread, including DSLRs and mirrorless models, as well as various accessories like gimbals and lights.
What material is the Monopod Pro made from?
The Monopod Pro is crafted from durable aluminum, ensuring both strength and lightweight portability for easy handling during shoots.
Can I use the Monopod Pro in extreme weather conditions?
Yes, the Monopod Pro is designed to withstand various weather conditions, but it’s always best to avoid exposing it to extreme environmental elements for prolonged periods. Rinse thoroughly if you use your Monopod Pro in salty water.
Is the Monopod Pro Bundle easy to set up and use?
Yes, the Monopod Pro is user-friendly, and the bundle includes everything you need for quick setup, making it suitable for both beginners and professionals.
How tall is the Monopod Pro when fully extended?
The Monopod Pro can be fully extended to a height of 157 cm / 61.81 in. With the Counterweight Pro and Tripod Pro the opened pole length is 167.5 cm / 65.94 in
Does the Monopod Pro come with a travel bag?
Yes, the bundle includes a travel bag for easy transport and storage, ensuring your monopod is protected during travel.
What is the weight capacity of the Monopod Pro?
The Monopod Pro supports camera rigs up to 10kg (22 lbs), which makes it suitable for most professional setups, including heavier lenses, gimbals, and other accessories.
How easy is it to transport the Monopod Pro?
The Monopod Pro is lightweight, and it comes with a compact travel bag that makes it easy to carry on location. The Monopod Pro is also designed for easy folding and quick setup, ideal for photographers and videographers who need portability.
Is the Monopod Pro stable enough for outdoor shoots?
Yes, the Monopod Pro is built to withstand outdoor conditions, with adjustable feet for stability on various terrains. The Monopod Pro is perfect for use in both indoor and outdoor environments, providing the reliability needed for dynamic shoots.
Can the Monopod Pro be used for video production?
Absolutely! The Monopod Pro is ideal for video production, especially for creating smooth tracking shots and stable footage. It’s compatible with gimbals and camera rigs, enhancing your video shoots with additional versatility.
How long does the Monopod Pro take to set up?
The Monopod Pro can be set up in just a few seconds, thanks to its quick-locking mechanism.
What type of activities is the Monopod Pro Bundle best suited for?
The Monopod Pro Bundle is ideal for panoramic photography, VR shooting, travel photography, sports events and time-lapse shots. Very often used in industrial and harsh environments. Its stability ensures clear and sharp images in any situation.
MONOPOD V2 BUNDLE
What is included in the Monopod V2 Bundle?
The Monopod V2 Bundle includes the Monopod V2, 1 Tripod V2, 1 Counterweight CW1 and 1 Counterweight CW2, 1 Popeye, 1 Monkey Clamp, 1 Ground Spike, 1 Spacer, 1 Camera Screw, 1 Lanyard, 1 travel bag.
Can I use the Monopod V2 for 360-degree photography?
Yes, the Monopod V2 is compatible with various 360-degree cameras and provides excellent stability for panoramic shots.
How do I adjust the Monopod V2 for different heights?
The Monopod V2 is equipped with an adjustable column, allowing you to easily modify its height for the best shooting angle.
Is the Monopod V2 suitable for outdoor use?
Yes, the Monopod V2 is designed for durability and can be used in a variety of outdoor conditions. It is especially useful for landscape and adventure photography.
How much weight can the Monopod V2 support?
The Monopod V2 supports up to 10kg (22 lbs), making it suitable for heavy cameras and other filming equipment.
Is the Monopod V2 Bundle suitable for professional use?
Yes, the Monopod V2 Bundle is designed for both professional photographers and videographers. Its stability and lightweight design make it perfect for various applications, including panoramas, video shoots, and VR setups.
Can I use the Monopod V2 with other equipment?
Yes, the Monopod V2 is compatible with a variety of cameras, tripods, and accessories. The 1/4" thread makes it versatile for most photography and videography gear.
How easy is it to transport the Monopod V2 Bundle?
The Monopod V2 Bundle is lightweight and compact, making it easy to transport. The Monopod V2 Bundle design allows it to fit in most standard camera bags, making it convenient for travel and outdoor shoots.
What type of activities is the Monopod V2 Bundle best suited for?
The Monopod V2 Bundle is ideal for panoramic photography, VR shooting, travel photography, sports events, and time-lapse shots. Its stability ensures clear and sharp images in any situation.
Does the Monopod V2 Bundle come with a warranty?
Yes, the Monopod V2 Bundle comes with a manufacturer's warranty for defects in materials and craftsmanship. Please contact customer support for details on the coverage.
Can I use the Monopod V2 Bundle for heavy cameras?
The Monopod V2 is designed for medium to heavy cameras. If you're using very heavy setups, we recommend checking the weight capacity or considering additional counterweights for added stability.
How durable is the Monopod V2?
The Monopod V2 is made from high-quality aluminum designed for durability and long-term use. The Monopod V2 is built to withstand tough environments while remaining lightweight for easy handling.
How tall is the Monopod V2 when fully extended?
The Monopod V2 can be fully extended to a height of opened pole length of 155 cm / 61 in or opened pole length with Counterweight CW2 and Tripod V2: 166.5 cm / 65.55